Onboarding and Service Fee (SF)

By onboarding properties on the Platform, the Hotel or Hotel Chain acknowledges a Service Fee (SF) of 5% (opentraval only charge flat 5%) on the room rate for each confirmed booking, payable by the Guest at the time of booking. If any additional charges levied by a Channel Manager or Distribution Partner, ranging from 0% to 2.1% of the room rate, shall be acknowledged.

Example: If the room rate is ₹5,000 and the SF is 5% (₹250) will be charged from the guest, and if our Channel Manager or Distribution Partner applied fee let say 1% (₹50), the total fee payable by the Guest at booking will be ₹300 (including SF). The ultimate room cost to the Guest will be ₹5,300.

Hotels must review the final room rate before setting any “No TAC Discount” or “B2B Discounts” to keep competitive and fair prices for guests. Hotels must ensure to reduce room rate by adding “No TAC Discount” rate in opentraval hotel extranet page in case hotel’s room price is pre-included TAC.

Pricing and Discounts

At the time of listing, the Hotel shall have complete control over setting room rates, discounts, and TAC. No TAC discount is considered as a direct discount for Guests. The Platform is designed to ensure that Hotels can always offer rooms at lower prices than on any other OTA. Therefore, a No TAC Discount or B2B Discount benefits Hotels by attracting more bookings.

Example: If the room rate is ₹100 and “No TAC Discount” is 10% is applied by the hotel, the effective rate for the Guest will be ₹90 (considered the final room rate), on which the 5% SF will be applied.

Booking, Price, and Lowest Rate Acceptance

By onboarding on the Platform, the Hotel agrees that all bookings made through the Platform by Guests shall be accepted. The Hotel shall honor and provide accommodation for every confirmed booking and shall be fully responsible for facilitating the Guest’s stay in accordance with the booking details.

Since Hotels control their room rates, discounts, and TACs, the Hotel agrees to accept the rates displayed at the time of booking on the Platform by the Guests.

The Hotel further agrees to provide the lowest room rate on the Platform compared to any other channel and to honor bookings at this rate. To maintain transparency and trust, if a Guest identifies a lower rate elsewhere, the Hotel shall honor that rate and accept the booking at the lower price, ensuring fairness and confidence between the Guest, the Hotel, and the Platform.

Reservation, Cancellations, and Settlement

The room amount shall be paid directly by the Guest to the Hotel at time of check-in, and the Hotel shall be fully responsible for collecting room charges. There shall be no direct settlement of room charges between the Platform and the Hotel.

The SF collected from guests is non-refundable. In the event of a cancellation, no-show, or any booking not honored by the Guest, the total SF amount collected by the Platform shall be settled with the Hotel after deducting any applicable processing fees, such as third-party payment gateway or settlement charges if any (typically up to 2.5%).

Settlements for canceled bookings shall be conducted quarterly, with payments made to the Hotel between the 1st and 30th day of the following quarter.

Hotel Information and Content Upload

TAfter onboarding, the Hotel shall provide accurate and complete information about its property, including facilities, amenities, property policies, content descriptions, and images. All details shall be uploaded through the Platform’s Extranet to ensure that the Hotel’s profile is transparent, comprehensive, and easily understandable by Guests.